Key Account Manager

Peratera is a UK-based fintech company, founded in 2022 and authorised by the FCA as an Electronic Money Institution.

We are building a modern, all-in-one payment platform that enables businesses to manage global payments and financial operations seamlessly.

Our solution allows companies to open multi-currency accounts, send and receive payments worldwide, and manage cross-border transactions from a single platform.

Our mission is to simplify global finance and remove friction from international business operations.

As a Key Account Manager, you will be responsible for strengthening and expanding our most strategic merchant relationships. Reporting directly to the CEO, you will ensure Peratera remains a trusted partner for high-value clients worldwide. You will own the full commercial lifecycle of your portfolio, driving retention and revenue growth while positioning Peratera as a market leader in the payments industry.

• Lead and nurture relationships with key merchants, serving as their primary senior advocate within Peratera

• Proactively engage merchants via email, LinkedIn, and in-person meetings to meet and exceed revenue and retention KPI targets

• Represent Peratera at global industry events and conferences to build brand presence and network with key decision-makers

• Collaborate with the Sales team to close major international deals and accelerate go-to-market initiatives

• Support the onboarding process by overseeing the collection and pre-screening of due diligence documentation to ensure a smooth transition

• Monitor merchant activity and payment performance (success rates, conversion), turn data insights into actionable growth strategies

• Provide market insights and client-driven feedback to the Product and Tech teams to guide innovation and improve service delivery

• Own and drive high-priority merchant issues end-to-end, coordinating with Finance, Compliance, and Tech teams

• 5+ years of proven success in account management or customer success, consistently exceeding performance targets

• 3+ years of experience in digital banking, payments, or fintech (ideally in cross-border payments)

• Experience managing iGaming merchant portfolios is highly preferred

• A strategic thinker with a hands-on approach to closing high-value opportunities and driving upsells

• Proficiency with leading CRM systems and a strong ability to report on sales metrics and pipeline health

• Excellent presentation and communication skills in English, ability to influence stakeholders at all levels

• A solutions-oriented professional who can remove blockers and navigate complex organizational structures

• Experience with distributed, multi-provider payment platforms

• Understanding of technical integration flows (callbacks, polling, retries)

• Experience working with merchants in the CIS or Eastern European regions

• Competitive, market-aligned compensation

• Opportunity to work on a high-impact product with real-world scale

• Modern tech environment and engineering-driven culture

• International, distributed team with a collaborative mindset

• Remote-friendly setup with flexible working hours

• Supportive team culture focused on knowledge sharing and ownership

Sounds like a match? Send us your CV - we’re excited to get to know you.